Privacy Policy
Coast Family Home Care (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, families, and website visitors. This policy explains what information we collect, how we use it, and your rights.
1. Information We Collect
We may collect the following types of information:
- Personal identifiers: name, address, phone number, and email address
- Health and care-related information needed to provide services
- Website usage data (pages visited, browser type, IP address) via cookies and analytics tools
- Employment information for job applicants
2. How We Use Your Information
We use the information we collect to:
- Provide, coordinate, and improve our home care services
- Respond to inquiries and consultation requests
- Process employment applications
- Send service-related communications (appointment reminders, care updates)
- Comply with California state regulations and legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share it only in limited circumstances:
- With caregivers and staff who need it to deliver your care
- With trusted service providers (e.g., scheduling or billing software) under confidentiality agreements
- With insurance carriers or long-term care insurers, with your authorization
- When required by law or to protect the safety of our clients or staff
4. Health Information
Health and care-related information you share with us is treated with the highest level of confidentiality. We handle such information in accordance with applicable California law and, where applicable, HIPAA requirements. We will not disclose health information to third parties without your written consent, except as required by law.
5. Cookies & Website Analytics
Our website (coastfamilyhomecare.com) uses cookies and analytics tools to understand how visitors use our site. This data is used only to improve website performance and is not linked to personal identities. You may disable cookies in your browser settings at any time.
6. Data Security
We take reasonable measures to protect your information from unauthorized access, loss, or misuse — including physical safeguards and secure digital storage. However, no method of transmission over the internet is 100% secure.
7. Your California Privacy Rights
California residents have the right to:
- Know what personal information we have collected about you
- Request correction or deletion of your personal information
- Opt out of any sale of personal information (we do not sell your data)
- Not be discriminated against for exercising your privacy rights
To submit a request, contact us using the information below.
8. Data Retention
We retain personal and care-related information for as long as necessary to provide services and comply with legal and regulatory requirements. When information is no longer needed, we securely dispose of it.
9. Children’s Privacy
Our services are designed for adults. We do not knowingly collect personal information from individuals under the age of 18 through our website.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website with a new effective date. Continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this policy or wish to exercise your privacy rights, please contact us:
Coast Family Home Care
Phone: (805) 934-0600
Website: coastfamilyhomecare.com
Service Area: Santa Maria, CA and the Central Coast of California